Complaints Procedure

The Solicitors Regulation Authority

“The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority

The Legal Ombudsman

You can also register a complaint with the The Legal Ombudsman service has been operational since October 6th, 2010 and is ultimately responsible for ensuring that complaints are dealt with appropriately. However, before you contact the Legal Ombudsman you must first register an official complaint with us. Normally, the Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied you can then involve  the  Legal Ombudsman. For more information on how the Legal Ombudsman works please  visit the Legal Ombudsman website.

Timescales

In normal circumstances you are required to register a complaint within one year.  You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure. In summary:

  • You must register your complaint with us within one year
  • The Legal Ombudsman expects you to give us 8 weeks to try to resolve your complaint
  • After this time, you can contact the Legal Ombudsman (but you must do so within 6 months)

Getting Started

To register a formal complaint, please write to us and include all the information suggested by the Legal Ombudsman - their website includes some useful checklists and sample letters.

In addition to the Legal Ombudsman, several other complaints bodies exist which are also able to deal with complaints about legal services - these are: Ombudsman Services, ProMediate, Small Claims Mediation and the European Online Dispute Resolution platform. Information about these alternatives can be found at:

  • From the outset Abdul reassured me, talked me through everything and put my mind at ease that I was in the best possible hands at a time of stress and panic. The process from our initial meeting was seamless and Abdul put plans in place for me to receive the best possible outcome in court with some ground work from myself. I honestly can't thank Abdul enough for his services, although he was there in a professional manner he also showed great understanding of my situation and helped me through a difficult time.

    Carl Sykes 
  • My husband had been charged with Drink driving case, Abdul Ali was amazing throughout. Every step of the way he was very professional. He kept in contact with us and was very consistent. He got us the result we were after. Can’t thank Abdul enough for his expertise.

    Leanne
  • Abdul, can’t thank you enough for all that you have done for me. You certainly are a Drink Driving Specialist. You have saved my world. Words can’t describe what you have done for me. Jake Crank;

  • As a professional driver being off the road was not an option for me, Abdul’s experience & professionalism on the day resulted in the best possible outcome for me & would certainly recommend DFR Solicitors for all motoring offences Andy Cole